Privacy Policy

Since Live-Viva.com collects personal data for subscriptions, coaching calls, and community access, a Privacy Policy is legally required (under laws like the GDPR, CCPA, or PIPEDA, depending on where your clients live).

Below is a tailored Privacy Policy template for your wellness and coaching business.

At Live-Viva ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit https://live-viva.com and use our coaching services, community, or digital products.

1. INFORMATION WE COLLECT

We collect several types of information from and about users of our Website:

Identity Data: Name, username, or similar identifier.

Contact Data: Email address, billing address, and phone number.

Financial Data: Payment card details (processed through secure third-party processors like Stripe or PayPal; we do not store your full card details).

Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

Technical Data: IP address, browser type, time zone setting, and operating system used to access our site.

Sensitive Data: In the course of trauma-informed coaching or breathwork, you may voluntarily share personal stories or health-related information. This is treated with the highest level of confidentiality.

2. HOW WE COLLECT YOUR DATA

Direct Interactions: You provide data by filling out forms, subscribing to the Live-Viva Community, booking a coaching call, or communicating with Kate and Chelsea via email.

Automated Technologies: As you interact with our Website, we may automatically collect Technical Data about your equipment and browsing patterns via cookies.

Third Parties: We may receive data from analytics providers (like Google Analytics) and payment processors.

3. HOW WE USE YOUR INFORMATION

We use your information to:

Provide and manage your Live-Viva Community membership.

Process payments for 6-week/8-week programs, journals, and mini-courses.

Deliver personalized coaching, meal plans, and workout strategies.

Send you newsletters, marketing communications, or "accountability check-ins" (you can opt-out at any time).

Improve our Website functionality and customer service.

4. DATA DISCLOSURE & SHARING

We do not sell, trade, or otherwise transfer your personal information to outside parties, except for:

Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., email marketing platforms, hosting providers, payment processors).

Legal Requirements: If required by law to comply with a subpoena or similar legal process.

Safety: To protect our rights, your safety, or the safety of others.

5. DATA SECURITY

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to the founders (Kate and Chelsea) and authorized service providers who have a business need to know.

6. YOUR LEGAL RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

Access: The right to request copies of your personal data.

Correction: The right to request that we correct any information you believe is inaccurate.

Erasure: The right to request that we erase your personal data, under certain conditions.

Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw it at any time.

7. COOKIES

Our website uses "cookies" to enhance your experience. You can set your browser to refuse all or some browser cookies, but some parts of this Website may become inaccessible or not function properly if you do so.

8. THIRD-PARTY LINKS

This Website may include links to third-party websites (e.g., social media icons). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. CHILDREN’S PRIVACY

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Website: https://live-viva.com